03 Jun 2011

Plan for Canada Post Strike

Announcements No Comments

Canadian Postal workers will have a right to strike as of June 2nd, 2011. The following procedures will be in effect to continue to service our Brokers and Advisors as efficiently as possible, should they move to a strike position.

Document Issuance & Delivery (For Brokers and Advisors who do not have ICS courier):

  • All new policies will be issued electronically via email.
  • The actual policy will be sent via courier to the Advisor.
  • Liability (pink cards) will be provided to policyholders by the broker via a 30 day temporary card.

Cancellations due to Underwriting Reasons

  •  Where a policy or coverage should be cancelled by registered letter for underwriting reasons, the cancellation will be processed after the strike is over giving the required notice period.
  • In the event more immediate action is required, the 5 day hand delivered cancellation process may be used.
  • Policies that do not meet our renewal underwriting criteria will be lapsed after the strike is over and the required notice period will be provided.

Premium Payment

  • For HMI Lloyd’s policies, we can have clients pay by Wire Transfer at their banks. (Call us for wire transfer details.)
  • For HMI SecureLife policies, we need a Void Cheque and the payment will be taken from the client’s bank account once policy is in force.
  • For HMI Transition LTD and Secure DI Advisors can pick up a Cheque for the first premium (along with a completed PAC form) and courier that to Hunter McCorquodale Inc. Subsequent payments will be deducted by PAC from client’s bank account.
  • For all other policies, payment can be made via courier or drop your cheque off at Simmlands / Hunter McCorquodale office.

Billing and Rejection Notices

  • Brokers to receive broker copies of billing/rejection notices through ICS or email
  • Brokers to communicate details of notices to the insured.

Cancellations for Non-Payment Only

  • Temporarily placed on hold.
  • Registered letters will be issued for all policies pending cancellation once the strike has ended.
  • Depending on the duration of the strike, this process will be reviewed and changes communicated as needed to our brokers.

Refunds

  • All refunds will be held until the end of the strike.
  • Arrangements for pick up or courier delivery can be made for urgent requests can be made.
  • Depending on the duration of the strike, this process will be reviewed and changes communicated as needed to our brokers.

Claims Payments

In an effort to minimize any hardships to our clients, we will work with our Insurance Company partners and their Claims staff to obtain a cheque delivery instructions and solutions. Options will include a pick up at Simmlands / Hunter McCorquodale office; the Insurance Company office or via courier (extenuating circumstance only).

 

FOR FURTHER INFORMATION, PLEASE CONTACT YOUR UNDERWRITER.

Comments are closed.